Join us for a key-insights session hosted by the authors of the recent 2023 South Af rican Customer Experience Report. Presented by Amanda Reekie, founder of research company ovatoyou and Charlie Stewart, CEO of Rogerwilco Digital Agency, this year’s research combined feedback f rom 2 000 consumers with a survey of 50 business executives to compare the consumer perception of customer experience f rom the corporate one. By combining data, opinion and actionable insights, The South Af rican Customer Experience Report is a benchmark piece of research that should be analysed by all professionals looking to improve their organisation’s service delivery.